Returns & Refunds

We accept eligible return requests submitted withinย 30 days of delivery.

Returned products must be unused, complete, and in their original condition, with packaging, accessories, guides, and included materials intact. Items showing signs of use, missing components, or improper handling may not qualify for a full refund.

Customized products, completed craft projects, opened consumable materials, final-sale items, and digital products are generally not returnable unless they arrive damaged or incorrect.

To begin a return, email service@xelorique.com with:

  • Your order number
  • The product name
  • The reason for the request
  • Photographs if the item is damaged or incorrect

Do not send products to the business address without approval. Return instructions will be provided after review.

Approved refunds are issued to the original payment method after inspection. Financial institutions may require 5โ€“10 business days to display the credit.

Original shipping charges and return delivery costs are normally non-refundable unless the order arrived damaged, defective, or incorrect.

Contact Information

Brand: Xeloriqueโ„ข
Operator: Archer & Olive LLC
Customer Support Email: service@xelorique.com
Phone: (512) 387-5633
Business Address: 2121 Lohmans Crossing Rd, Austin, TX 78734, USA

Please contact us before sending any return. Return instructions and the correct return destination will be provided after approval.