Shipping Policy

Orders are normally prepared within 1–3 business days after payment is confirmed. Personalized, limited-batch, or high-volume orders may require additional preparation time.

Available shipping options, estimated transit times, and charges are shown during checkout. Delivery estimates begin after the parcel has been handed to the carrier and do not include order preparation time.

Tracking information is sent by email when available. Carrier delays, severe weather, customs processing, incorrect addresses, and other circumstances outside our control may affect arrival times.

Customers are responsible for entering a complete and accurate delivery address. Contact service@xelorique.com promptly if a correction is needed. Once an order has entered carrier processing, changes may no longer be possible.

International customers may be responsible for local import duties, taxes, or handling charges. These amounts are not included unless clearly stated at checkout.

For a missing, damaged, or unusually delayed parcel, contact us with the order number and relevant photographs when applicable.